How do I use the phone card?
Can I make consecutive calls?
Do I have to wait for the operator instructions before
making my call?
Can I use the phone card from any phone?
Do rates vary depending on the time of the day I make
a call?
What if I have any additional questions about the service?
For questions about buying cards and Your Account, please see
Help.
How do I use the card?
When dialing from the US:
1. Dial the toll-free access number listed on your card or for calls from
international numbers, dial the appropriate access number, wait for greeting.
2. Enter your card number.
3. At next prompt, for
Domestic calls and calls to Canada, dial 1 + Area Code + Local Number.
International calls, dial 011 + Country Code + City Code + Local Number.
To make another call, don’t hang up.
Simply press the pound key (#) three times and dial as described in
Step 3.
Any questions? For customer service call 1-888-354-2285, 24 hours a
day
How do I make consecutive
calls?
To make another call, don’t hang up after your first call. Simply
press numeral (#) sign 3 times, and dial the phone number you want to
call.
Do I have to wait for
the operator instructions before making my call?
No. You can interrupt the operator message at any time.
Can I use the phone card
from any phone?
Yes. You can use it from home, work, or a cellular phone. If you use
it from a Public Phone you will incur an extra $0.50 per call.
Do rates vary depending
on the time of the day I make a call?
No. All rates are flat 24 hours a day, 7 days a week.
How do I contact Customer
Service?
Please contact our customer service department at 1-888-354-2285, 24
hours a day. Our Help page also answers many questions about purchasing
cards and using this site.
